Shared Inbox Help Desk
A help desk built around a shared inbox, knowledge base and embeddable chat widget that still feels like personal email.
Clear
ownership of every conversation
Self-serve
docs and in-app help widget
3
Platforms
5
Core technologies
About thePlatform
A collaborative support tool for growing teams: shared inboxes with clear ownership, a self-service docs site and a website widget for help content and live chat.
- Industry
- Customer Support
- Category
- Help desk & shared inbox
- Comparable to
- Help Scout
- Website
- helpscout.com
The Challenge
As the company grew, support email piled up in personal and shared accounts. Nobody knew who owned which conversation, replies were duplicated or missed, and customers could not help themselves.
What We Built
The core capabilities we designed, engineered and shipped.
Shared inbox with assignment, notes and collision detection
Self-service knowledge base
Embeddable website widget for help articles and chat
Native iOS and Android apps for on-the-go replies
AI drafts and conversation summaries
Public API and integrations
The Outcome
Clear
ownership of every conversation
Self-serve
docs and in-app help widget
Tech Stack
Integrations & Tools
Platforms
Next Project
Browser Telehealth
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