Omnichannel Helpdesk
An AI-assisted helpdesk that turns email, chat, phone and social messages into one trackable ticket queue.
1 inbox
for every support channel
AI
copilot and auto-triage for agents
3
Platforms
8
Core technologies
About thePlatform
A multi-tenant customer service platform where support teams manage every conversation from one workspace, backed by automation, SLAs, a self-service portal and AI copilots for agents.
- Industry
- Customer Support
- Category
- Helpdesk & ticketing SaaS
- Comparable to
- Freshdesk
- Website
- freshworks.com
The Challenge
Support requests were landing in scattered inboxes, chat tools and phone lines. Tickets got lost or duplicated, agents lacked customer context from CRM and order systems, and repetitive questions consumed headcount.
What We Built
The core capabilities we designed, engineered and shipped.
Unified omnichannel ticketing across email, chat, voice, SMS and social
AI copilot for reply suggestions, summaries and real-time translation
Automation rules, SLA policies and skill-based routing
Self-service knowledge base and customer portal
Marketplace-style integrations that pull CRM and order context into tickets
Sharded multi-tenant architecture built for very high request volumes
The Outcome
1 inbox
for every support channel
AI
copilot and auto-triage for agents
Tech Stack
Integrations & Tools
Platforms
Next Project
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